Our client is looking for an IT Service Delivery Manager. As a Service Delivery Manager, you will lead and manage Global Service Delivery Management personnel responsible for the delivery of contracted services to customers and meeting financial commitments. Build in-depth knowledge of clients’ priorities, challenges and initiatives and become a trusted advisor. Identifies potential sales opportunities and help coordinate efforts with sales and Global Services SMEs to pursue opportunities. Maintains awareness of all service matters and manage customer during high priority escalations. Develops strategic account growth plan along with sales and Global Services SMEs. You will:

• Responsible for managing Delivery Management team members
• Take the lead role in managing customer relationships
• Mentor team members on delivery management best practices and process improvement opportunities
• Manage and control expense for the organization while ensuring resource optimization
• Manage multiple third-party partners in the successful delivery of technical solutions
• Ensure team achieves performance and customer services metrics
• Resolve escalated problems to maintain strong customer experience levels.

The location of the role is in Fort Worth.

You must have the legal right to live and work in the location this job is advertised in.  This means you must have citizenship, residency, or a current work visa.  You must already live in the area, supply a local phone number, and be available for interview at short notice.  You must have excellent communication skills and a high standard of both written and spoken English.

Apply in the first instance by sending your CV to recruitment.manager@hadwinjones.com  referencing the vacancy code listed in the job title.