Our client is looking for an IT Support Engineer. In your crucial role, you’ll function both on-site and in an on-call capacity to support your Fulfilment Centre. Reporting into the IT Manager responsible for your site, you’ll work with fellow engineers and wider teams from across Operations to implement and maintain critical IT infrastructure. You’ll also provide day-to-day system support to meet business needs, as and when required. Your role and responsibilities:

• Ensuring IT infrastructure and equipment runs at optimum performance
• Ensuring that departmental Key Performance Indicators and Service Level Agreements are met on your site
• Supervising the day-to-day management of IT Technicians and Engineers, while reporting back to your IT Manager
• Reviewing, adjusting and executing change management requests as required
• Manage and coordinate the availability of all IT equipment and infrastructure, while keeping continuous improvement of processes in mind
• Perform random site audits on technical infrastructure, ensuring adherence to Amazon’s most up to date IT guidelines, as well as those for Health and Safety
• Act as a point of contact for contractors and external suppliers; you’ll also clearly communicate any technical issues
• Carry out ad-hoc requests as and when required
• Remain committed to and focused on internal customers, delivering outstanding service
• Coordinate asset and inventory management, including checks and audits, always according to their standards and processes
• Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand
• Represent the IT department in Fulfilment Centres site meetings and conference calls
• Produce weekly reports covering metrics and work performed
• Provide mentoring and training to technicians and other engineers, while acting as the technical point of contact for remote support teams, as and when required.

The location of the role is in Sydney.

You must have the legal right to live and work in the location this job is advertised in.  This means you must have citizenship, residency, or a current work visa.  You must already live in the area, supply a local phone number, and be available for interview at short notice.  You must have excellent communication skills and a high standard of both written and spoken English.

Apply in the first instance by sending your CV to recruitment.manager@hadwinjones.com  referencing the vacancy code listed in the job title.