Our client is looking for a Customer Engineer. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises. Responsibilities:

• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
• Provides the most effective method of service delivery by analyzing trends and common themes across customers
• Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
• Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships

• Gathers customer impressions of products and services and integrates this feedback into decision making
• Seeks information about the underlying needs of customers
• Allocates and aligns resources to optimise the customer experience
• Develops and communicates realistic performance goals and standards
• Builds plans that consider potential obstacles and immediate and long-term consequences
• Demonstrates expertise in a specific solution, or several products, feature functions, or services
• Provides stakeholder assistance throughout deployment to avoid/resolve technical issues. 

The location of the role is in Auckland.

You must have the legal right to live and work in the location this job is advertised in.  This means you must have citizenship, residency, or a current work visa.  You must already live in the area, supply a local phone number, and be available for interview at short notice.  You must have excellent communication skills and a high standard of both written and spoken English.

Apply in the first instance by sending your CV to recruitment.manager@hadwinjones.com  referencing the vacancy code listed in the job title.