The Hadwin Jones customer service team exists to help clients establish strategies, resolve issues, implement change, and deliver on their objectives. What these areas all have in common is that the client needs access to some highly skilled human resource for some period of time, and may need assistance incorporating the associated work into their project office.
Hadwin Jones customer service team work with the client helping them identify the human capital resources that will be needed, and how the client will use the resources to efficiently deliver on their objectives. This is effectively high level project planning. The Hadwin Jones customer service team have the skills and background experience to work with clients at this level.
The members of the Hadwin Jones customer service team generally have backgrounds in management. They are typically people that have had responsibility for achieving results through a team of employees. They typically have had experience hiring people, managing them, dealing with all the common personnel issues that arise when managing teams of people, and possibly even firing people when things have not worked out. This background in management is what helps Hadwin Jones customer service representatives empathise with, and really add value to, Hadwin Jones clients.
When clients interact with Hadwin Jones, they expect Hadwin Jones to deliver on what they say they will. Perhaps even more importantly, they expect to see the solution rolled out in a consistent manner. Consistent with what they were promised, and consistent with the way Hadwin Jones has delivered for them in the past. This consistency puts the clients in control. They know exactly what to expect each time they deal with Hadwin Jones. It is always the same as last time, no matter who at Hadwin Jones they deal with previously.
A career in the Hadwin Jones customer service team begins with you spending a lot of time in the Hadwin Jones Academy learning about how we do things at Hadwin Jones and how our clients expect to be serviced. You would then be supported by a Hadwin Jones trainer as you do your first three client jobs. Having a trainer supporting you over your first three jobs decreases the risk of one of our clients being impacted by your inexperience, as well as assisting you to be successful.
There are three levels of operation in the Hadwin Jones customer service team. You would begin as an ‘Executive Recruiter’ (under supervision). Hadwin Jones executive recruiters only work in the executive recruitment section of the business handling permanent placements. This is an extremely well defined section of the business which will allow you to learn a lot about Hadwin Jones and our clients whilst delivering a reasonably simple and well defined product to the client. Once you have proven yourself as an ‘Executive Recruiter’ you may apply to train as a “Customer Service Representative (CSR)’. Hadwin Jones customer service representatives can continue to sell permanent placement services but are also permitted to sell the more sophisticated consulting and contracting services Hadwin Jones provides to clients. This includes working with our associate company that handles the contractual, insurance, and health and safety complexities that go with this sort of work. The third level of operation is ‘Territory Manager’. At this level you become responsible for your own team of people working a defined territory. In all the Hadwin Jones customer service team roles you work as an independent contractor running your own business under a contractual agreement with Hadwin Jones. Hadwin Jones provides your training, support systems, marketing, and databases at cost to Hadwin Jones. Hadwin Jones retains a percentage of the profit from your billing of clients for services rendered. If you choose to take on subordinates as you grow your business, these people must be trained directly by Hadwin Jones.