Our client is looking for an IT Support Specialist. The successful candidate will join a small IT support team, managing a sophisticated IT system on various platforms, focusing on internal stakeholder support throughout their employment life cycle. Duties:

• First point of contact for all IT Support requests
• Provide L1 and L2 support on infrastructure services including Desktops, Laptops, Printer, AV, Server and Networking equipment
• Provide technical support on business applications & processes
• Undertake the day-to-day support of the corporate Standard Operating Environments and network peripherals including user access administration and other general IT activities
• Prepare and maintain system documentation and update the Wiki knowledge base on break fix and setup procedures
• Deliver end to end IT projects (new site setups, migrations and upgrades)
• Working with minimal supervision both independently and within a team
• Multitasking between inbound calls and queue management within the ticketing system to ensure services are delivered within expected time frames
• Support users remotely to all regions around Australia
• Provide back up support to the team.

The location of the role is in Sydney.

You must have the legal right to live and work in the location this job is advertised in.  This means you must have citizenship, residency, or a current work visa.  You must already live in the area, supply a local phone number, and be available for interview at short notice.  You must have excellent communication skills and a high standard of both written and spoken English.

Apply in the first instance by sending your CV to recruitment.manager@hadwinjones.com  referencing the vacancy code listed in the job title.